Last Updated: 28 September 2026

At Cosmic Blessing, we aim to deliver your order accurately and in good condition. Please read our Return & Refund Policy before placing an order on our website.

1. Reporting a Problem With Your Order

If your order arrives damaged, defective, incorrect or with an item missing, please contact us within 24 hours of delivery at support@cosmicblessing.in.

Please include:

• Your order number.
• Your name and contact details.
• A clear description of the issue.
• Clear photographs of the product, packaging and shipping label, wherever applicable.

We will review the information and contact you if further details are required. We encourage you to report issues as soon as possible so that we can investigate them promptly.

The 24-hour reporting request does not limit any rights or remedies available to you under applicable Indian law.

2. Products Eligible for Return or Refund

Returns or refunds may be considered where an item is:

• Damaged during delivery.
• Defective or faulty.
• Different from the product ordered.
• Missing from the delivered order.

Each request will be reviewed based on the details provided and the nature of the issue. Depending on the circumstances and applicable law, an appropriate resolution may include a refund, replacement, exchange or another suitable remedy.

For food products, including dry fruits, dried berries and seeds, we generally do not accept returns for a change of mind or where the product has been opened or consumed. This does not exclude remedies required by applicable law for damaged, defective, incorrect, unsafe or otherwise non-conforming products.

3. Change-of-Mind Returns

We do not generally accept returns or refunds simply because a customer changes their mind, orders the wrong product, or no longer wants the item.

This condition does not apply where a return, refund or other remedy is required under applicable Indian consumer protection law.

4. Evidence Required

To help us assess your request, please provide photographs and order details. Depending on the issue, we may ask for additional information about the product, its packaging or delivery.

Please retain the product and its packaging until we have reviewed your request and advised you on the next steps. Do not send any item back unless we have provided return instructions, except where applicable law requires otherwise.

5. Refund Approval and Payment Method

If a refund is approved, it will generally be processed to the original payment method used for the order, including the relevant PhonePe-supported payment method where applicable.

The time taken for the amount to appear in your account may depend on the payment provider, bank and payment method. We do not guarantee a fixed processing or credit timeline.

Any refund will be handled in accordance with applicable law and the circumstances of the order.

6. Return Shipping Costs

Return shipping arrangements and costs will be assessed on a case-by-case basis, depending on the reason for the return and the applicable legal requirements.

If the issue concerns a damaged, defective, incorrect or missing item, please contact us before arranging or paying for return shipping. We will explain the next steps after reviewing your request.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@cosmicblessing.in, providing your order number.

Cancellation requests may be considered if the order has not yet been dispatched. Once an order has been dispatched, cancellation may not be possible through our normal process; however, any rights or remedies available under applicable law will continue to apply.

A cancellation is not confirmed until we communicate the outcome to you. If a payment has been made and a refund is due, it will be handled in accordance with this policy and applicable law.

8. Orders Placed Through WhatsApp or Phone

For orders placed through WhatsApp or by phone, please contact us through the same channel or email support@cosmicblessing.in. Share your order details and explain the issue so that we can identify the transaction and review your request.

The same policy principles and applicable consumer rights apply to these orders.

9. How to Contact Us

For return, refund or cancellation requests, contact:

Cosmic Blessing
Email: support@cosmicblessing.in
Website: https://cosmicblessing.in

Please include your order number in all communications to help us assist you efficiently.

10. Consumer Rights and Policy Updates

This policy is intended to explain our normal return, refund and cancellation process. Nothing in this policy excludes, restricts or overrides any consumer right or remedy that cannot lawfully be excluded under applicable Indian law, including the Consumer Protection Act, 2019 and applicable e-commerce rules.

Cosmic Blessing may update this policy from time to time. The updated version will be published on this page with a revised “Last Updated” date where appropriate.